What are the shipping times?
We take 3-5 days to process your order. Delivery to the USA takes 7 to 35 days, 10 to 35 days to Canada. As for The Netherlands, United Kingdom and France, the shipping time can take up to 60 days but generally takes between 7 to 35 days.
Do you ship all over the world?
For now, we ship to North America, the Netherlands, United Kingdom and France only.
Where do you ship your product from?
Our international warehouses are located in USA and China.
Do you provide product tracking / tracking information?
Yes, we do!
Some items are missing from my order, what's going on?
We may send your product in a separate parcel if we find the shipping time to be too long for a specific item. We want you to receive your items as quickly as possible!
Do you have a refund policy?
We do our best to resolve any issues our customers may have with their items. If you wish to receive a refund on your order, the request must be made by email at firstname.lastname@example.org within 35 days of the date of purchase (60 days for The Netherlands and United Kingdom). For more information, please read about our return policy.
All products on sale cannot be refunded or exchanged.
I received a damaged item. What can I do?
We are very sorry to hear that. You can have a refund. Please read our return policy to know more.
Where are you located?
We are located in Sainte-Julie, Quebec, Canada.